At WCF Chandlers, we are proud of the fact that we provide the highest
level of customer service to our customers.
We recognise that anyone aged 75 and over may be vulnerable
during the colder winter months, and how important a reliable supply of heating
oil can be.
Taking additional care of our more
vulnerable customers is important to us. That’s
why we have been part of the Cold Weather Priority Initiative since 2018, and
why WCF Chandlers offer peace of mind when it comes to your heating oil.
As a local supplier of domestic heating oil, you can
register yourself, a friend or family members with us that might benefit from the
Cold Weather Priority Scheme. There is no charge for this service, we just want
to ensure you keep safe this winter.
The Cold Weather Priority (CWP) enables heating oil suppliers like WCF Chandlers to identify and prioritise vulnerable customers, to ensure they have the fuel they need to stay warm all winter.
The Cold Weather Priority (CWP) scheme is simple in its design, as it is effective at looking after elderly heating oil customers – if your household has one or more resident aged 75 and over, or someone who would be vulnerable if the house didn’t have heating, you are eligible to take part in the scheme. The scheme works by providing an extra layer of support for elderly customers. By knowing exactly how many of our customers are at risk, we can take pro-active steps to prioritise fuel deliveries to these customers, particularly during times of fuel shortages or extremely cold weather.
We know that many of our older customers struggle to manually check the level of heating oil in their tank and this can make it difficult to judge the amount of oil needed. To help our customers and provide peace of mind, we now offer an automatic delivery service which we call ‘Tank Smart’.
A Tank Smart Monitor is fitted directly to your oil storage tank This system sends us a weekly report of your oil level, allowing us to fill on your behalf as required. So, you can enjoy hassle-free home heating and say goodbye to checking your tank and running out of heating oil, and most of all it means you don’t have to put yourself by risk checking your heating oil levels in times of bad weather or icy conditions underfoot.
If
you think you might benefit from the Cold Weather Priority Scheme, or would
like to find out more about our Tank Smart Service, call us today on 01476
576200 or email us at Sales@wcfchandlers.co.uk
