WCF Ltd - Quality Policy Statement
Updated: October 2018
Date of next review: November 2019
This Quality Policy Statement provides the framework to assist WCF Ltd with its commitment
to provide our customers with products and services of a consistently high standard, greatest
value and superior customer service, as well as satisfying applicable regulatory and legislative
requirements. This commitment is reinforced by our Guiding Principle "We will sell products
and services that we are proud of". We seek to exceed customer expectations and encourage
them to form long term partnerships with us and strive to be their preferred supplier. We commit
to review our quality systems, processes and procedures to achieve continuous improvement.
Customer Focus
-
Listening to what they tell us by seeking and valuing their feedback to continually monitor
and improve their total experience;
- Gaining their long-term loyalty and becoming their preferred supplier; and
- Treating them according to our Terms and Conditions and Privacy policies
Values
- Keeping our promises and doing what we say we will, when we say we will;
- Responding to any complaints in a timely, open and honest manner; and
- Listening to and valuing what our customers have to say, even if we don't always agree
Supplier Focus
-
Developing long term relationships to encourage best practice, facilitate effective
communication, drive efficiency and deliver premium levels of service; and
- Undertaking only ethical supply chain relationships
Corporate Responsibility
-
Ensuring our products are accurately represented in any point of sale, catalogues,
websites or marketing literature; and
-
Ensuring our activities and workplaces are safe for colleagues, contractors, visitors and
the general public
Leadership and Engagement
-
Providing such information, resource, training and supervision to our colleagues to
enable them to respond to unplanned issues or delays as quickly and as efficiently as
possible; and
-
Encouraging an environment where colleagues are able to challenge the status quo to
improve standards of quality, efficiency and productivity
Systems and Processes
- Developing a robust and efficient order processing infrastructure;
- Eliminating all non-relevant processes and procedures; and
- Making use of available technology
Improvements
- Investing in our people, our assets and our facilities;
-
Consulting on and benchmarking ways in which our product, range or service offering
could be improved;
-
Reviewing our systems, policies and procedures to achieve continuous improvement;
and
- Committing to best practice via our knowledge of competitor and industry practice
We ensure that we try to meet the requirements of all our safety, environmental, charitable,
regulatory and legislative responsibilities. Some of our businesses have also achieved
ISO9001 accreditation.
Jo L Ritzema
Managing Director
October 2018
Phil Murray
Deputy Managing Director