Ordering Heating Oil - Frequently Asked Questions

Please find below a list of our most frequently asked questions about ordering heating oil. If you are unable to find the answer you are looking for please get in touch and our team will be happy to assist.

A. Although some domestic boilers use gas oil, the vast majority of oil-fired boilers and cookers are fuelled by kerosene (also known as home heating oil, domestic heating oil, 28 second oil and burning oil.) If you are unsure which type of oil your heating system or range cooker uses, please contact us on 01476 576200 and our team will be happy to assist. If you have a commercial fuel enquiry please contact us on 01476 584123 or email sales@wcfchandlers.co.uk.
A. It would be helpful if you know the capacity of your tank. You can work this out by taking the measurements of a metal tank or by locating the model number on a plastic tank (see next point for more information). You should also make sure that your boiler and tank have been recently serviced.

A. To calculate how much your tank holds you need to measure the length, width and height of your metal tank in feet and then multiply these 3 figures together. Then take the total and multiply by 6.25 to give the cubic capacity in gallons. To convert this figure to litres, multiply by 4.54.

For example:
Length 4ft x width 5 ft x height 4 ft, multiplied together = 80.
Multiply by 6.25 = 500 gallons.
To convert to litres, multiply 500 gallons x 4.54 = 2270 litre capacity tank.

If you have a plastic tank the capacity is embossed on most tanks near the lid. If you have any doubt, please check with your local technician who services your tank. If you need helping finding a domestic heating oil engineer OFTEC are able to help.

A: We offer a range of delivery options including:

  • Economy - within 10 working days
  • Standard - within 5 working days
  • Premium - within 3 working days

We can also offer next day delivery, subject to availability.
Please note this does not include weekends or bank holidays. In the winter, when demand can be high, delivery times may vary. In the event, that you have run out of oil we will do our best to deliver to you as soon as possible.

A: Yes, we have a range of tankers to suit different access requirements. Please advise us at the point of order if you have any special requirements or access restrictions.

A: Yes - as, long as we can access your oil tank easily and it is unlocked you don't need to be present for your delivery.

A: All our deliveries are monitored by the tanker's meter and you will receive a printed reading showing you the precise amount dispensed. This will be left with you upon delivery.

A: The minimum delivery we can make is 500 litres. Don't forget when ordering heating oil, the larger the delivery quantity, the more money you save on price per litre.

A. By ordering heating oil in a larger quantity you will benefit from a lower price in pence per litre. This is because it is more cost effective for us to deliver larger quantities to you rather than making multiple trips. We pass this saving on to you by way of a lower rate.

A: Our tankers have hoses from 100ft to 150ft. Therefore, we can deliver your oil quickly and efficiently even if your tank is hard to reach. If you think you may have access restrictions, please contact us directly to discuss your order.

A: For most domestic orders we require payment prior to delivery. We do have monthly payment plans which can be set up to help you budget your heating oil deliveries and you can make a payment over the telephone. You can also take the worry out of ordering your oil by using our automatic oil top up service. For commercial customers please contact us directly to discuss your account.

A: Fuel prices fluctuate daily so our prices will reflect changes in the market. We always do our best to offer you a competitive price. To find out more about what affects the price of oil please click here.

A: All our products are refined to the highest British Standards, offering the best possible performance and economy - the British Standard specification for sulphur content in domestic heating oil is 0.05%. All refineries work to this specification, but in practice the sulphur content is often as little as 0.01%.

A: The Oil Firing Technical Association (OFTEC) is responsible for looking after the oil heating and cooking industry in the UK and Ireland. Visit their website at www.oftec.org for a wide range of information, including tips on how to increase the efficiency of your home heating system and for help finding a local technician.

A: Buying groups are designed to offer you discounted prices by the way of a group delivery to your area. For more information and to register your interest please click here.

A. To find your nearest depot, please click here to see our fuel locations.

Trouble Shooting Information

A. First check that there actually is a problem, that the boiler is switched on and that the timer and thermostat are correctly set.

  • Double check that you have oil in your tank
    Your gauge may tell you that you have oil in your tank but it's possible that it is showing an incorrect reading. The only way to be sure is to remove the filler cap and dip the tank with a cane or something similar. You may also need to reset your gauge.
  • There is oil in the tank, but the boiler doesn't run.
    Check the reset button on your boiler. If the red light is on it may be worth pressing it once to see if the boiler starts. DO NOT press this button more than twice. If the boiler does not start after the second attempt, you may overfill the combustion chamber with oil and make the problem worse. Please contact your local engineer if you are unsure.
  • There is water in my oil.
    This is noticed all too frequently after an oil delivery. Water can find its way into a tank because of loosely fitting fillers and breathers and sometimes by condensation. It quite often takes years, drip by drip, before it is noticed. Finally, when the oil delivery is made the water which was lying harmlessly in the bottom of your tank is disturbed and gets into your burner. If in doubt, please ring your usual boiler engineer or contact us and we will recommend an engineer in your area.

A. The first consideration is to stop the flow of oil. You can do this by turning off a valve, plugging a leak, stopping a pump etc. Next you must stop the leaked fuel getting into drains, finding its way underground and getting into water courses. This can often be achieved by making small dams with sand or soil, by placing absorbents on or in the path of the leaking oil. Then get in contact with a local tank replacement firm, to arrange an emergency tank repair/replacement, alternatively contact us and we will do it for you. We always recommend having insurance in place to cover you in the event of a leak or spillage as the clean-up costs can be very expensive.

You must report serious leakages to the Environment Agency.

Top tip: If you have a small leak on your plastic tank you can quite often do a "get you out of trouble" repair by rubbing a bar of soap over the split/hole. This fills the gap with soap and may give you a little more time to cope with the problem. Think twice before you act and always consider getting some expert help.

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