Our Service - Heating Homes and Fuelling Businesses

Customer Service

At WCF Chandlers we have been heating homes and fuelling businesses for over 80 years and pride ourselves on our service. We're dedicated to building long-term relationships with our customers and do everything we can to deliver fuel safely and on time. We value your feedback and welcome any suggestions you have on how we could improve our service. Should you experience a problem, or feel the need to make a complaint, please let us know as soon as possible.

Health and Safety

We take health and safety seriously and all our drivers undergo extensive training to ensure that we deliver your oil safely. We are fully compliant as a fuel supplier and are also a UKIFD Accredited distributor.

Customer Service

Cold Weather Scheme

The Cold Weather Priority (CWP) scheme has been designed to help home heating fuel suppliers prioritise fuel deliveries to vulnerable people who may be susceptible to colder conditions. This is to ensure they have the fuel they need to stay safe during periods of extremely cold weather or fuel shortages.

We are committed to helping any customer aged 75 and over that might benefit from this scheme. Please contact us if you or someone you know might benefit from the CWP scheme.

Testimonials

Customer feedback is always important to us as we strive to offer you the best possible service and be the fuel supplier you can rely on. But don't just take our word for it....

"As usual, many thanks for the splendid calendar and for all the good service you give us. With best wishes to all at Immingham." Peter and Margaret Sandberg.

"Thank you for the delivery today - 2 days earlier than expected. Much appreciated." Jan Appleyard

"So easy to do, takes about 3 minutes to order." Brian

“I just wanted to take the time to express my thanks, and to make you aware of the joy of a driver whom delivered to us today. According to my sheet his name is Daniel Young, a polite, friendly and professional lad and a credit to you.” D Langley

"This is to record my thanks for your excellent response to my urgent request on 07 May for heating oil, and for delivering 1000L before 0900 hrs this morning Thursday 09 May. I appreciate that this had to be fitted in to an already busy round and I regret having had to ask for it. Particular thanks to Kate at Immingham and for the Driver's 30-minute ETA call this morning." Tim Beath

“Your driver, Martin Smith could not have been more helpful. I was very impressed with the services.” Mr Nullis

“Please pass my thanks on to the young gentleman, Nathan for arranging our heating oil delivery so quickly. Especially as the tank was totally empty” M Parr

“I was really pleased with your fuel, it is the best I have had, and the service has been brilliant, from ordering the fuel through to delivery. Your driver was also very helpful and pleasant, I will definitely be using WCF Chandlers for my next order.” Mr C Taylor

“I just wanted to say how pleasant your delivery man was this morning when he delivered our oil! Tomasz was friendly and charming. I think that the current climate has made people wary of engaging with others, so it was pleasant to talk to him whilst respecting social distancing of course.” M Tupholme

“Thank you so much, you are miles ahead of the national companies. Well done Chandler's for making life easier for us.” Mrs James

“You have supplied our heating oil for a long time. Your service has always been first class and I thank you very much for that and to all team members at Immingham. Now after these strange times we seem to be experiencing, we are now planning to move to a home that hasn’t got oil heating and so consequently I no longer require it. Once again, I do sincerely thank you for all of your help.” Mr Mansfield

“Just to thank you for managing our first delivery, all went ahead without any hitch. Well done Clare and well done WCF Chandlers, look forward to more of the same in the future.” Mr D Dixon 

At WCF Chandlers we're dedicated to providing you with a reliable service when it comes to heating homes and fuelling your businesses. For more information about our products and services please get in touch and our team will be happy to help.

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